More
Information - frequently asked
questions
Change
My Order
Q:
I need to make a change to my online
order. Is there still time to make a
change?
A:
Online
orders are processed within 24 hours of
their submission. Try calling our
direct-line customer service support
center at 1-901-759-1543,
to "catch" the order before it's shipped.
We can't guarantee the change be made in
time - but we always try our best.
Problem
Submitting Order Online
Q:
I
tried to place an order through your web
site, but it wouldn't go through. What's
Wrong?
A:
There could be many reasons why your order
did not go through. The connection from
your service provider could be down, or
there may be a problem with your computer
or software. Our system assigns you a
cart. If you bookmark a location in the
store and go directly back to it your cart
may have expired. Please re-enter from the
store front.
Web
Order Inquiries
Q:
I placed an order over the web and have a
question regarding it.
A:
If
you would like to check on an order placed
through our web site please call between 9
am to 6 pm CST. After regular business
hours our service can only take orders or
relay messages. All orders are shipped
within 7-10 business days. We will notify
you of any problems.
Incomplete
Order
Q:
I
only received part of my order. Where are
the other items?
A:
All items may be shipped separately. We
obviously consolidate whenever possible,
but sometimes delays on some items may
hold your order up. These items can arrive
up to 3-days apart.
Oops!
A Mistake On My Order
Q:
My name is misspelled on my stamp or label
order. What should I do?
A:
Call
between 9 am to 6 pm CST for an RMA
number. Return the stamp with your order
number and the correction. Once we receive
your stamp back we will process the
replacement. Please allow approximately 2
full weeks, to receive your replacement
stamp product. Please make sure that you
are explicit as possible on your custom
order and that your artwork is exactly
what you want to avoid any
dissapointments.
Volume
Discounts
Q:
If
a large amount of any product is
purchased, do you offer a volume discount
and/or credit terms?
A:
Yes. If you plan to purchase
any amount of product over $500.00, we
will offer you a discount off the retail
price. The discount is based on the
size of the order. Just email
us at sales@headgap.com
for any inquiries regarding a volume
discount.
Question
Not Listed
Q:
I
do not see my question listed in this "Q
& A" customer service section. How do
I find an answer to my
question?
A:
You may call our direct-line customer
service help center at
1-877-639-1543
9-6 CST or submit your questions via email
to sales@headgap.com.
You will receive an answer within one
working day.
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